CodeSnap Support Center
Need immediate help? For urgent issues, please email us directly at erhandevops@gmail.com and we'll respond within 24 hours.
🔧 Common Issues & Solutions
Q: The app isn't analyzing my code correctly. What should I do?
A: Try these steps:
- Ensure your code is properly formatted and complete
- Make sure the file is a supported programming language
- Check that the code snippet is not too large or too small
- Try breaking down complex code into smaller sections
- Ensure good image quality if taking a photo of code
Q: I'm having trouble with the subscription. How can I manage it?
A: Subscription management is handled through your device's App Store settings:
- iOS: Settings > [Your Name] > Subscriptions
- Android: Google Play Store > Menu > Subscriptions
For billing issues, contact Apple or Google directly.
Q: The app crashes when I try to upload a file. What's wrong?
A: This might be a file access permission issue:
- Go to your device Settings
- Find CodeSnap in the app list
- Ensure File Access permission is enabled
- Try restarting the app
If the problem persists, please contact us with your device model and iOS/Android version.
Q: Can I use this app for commercial software development?
A: CodeSnap is designed for educational and development assistance purposes only. The AI code analysis should not be used for:
- Critical production code without proper review
- Legal compliance or security-critical applications
- Professional software architecture decisions
For serious software development needs, consult with professional developers and conduct thorough testing.
Q: How do I delete my data or account?
A: All data is stored locally on your device. To delete your data:
- Delete the app from your device
- This will remove all locally stored code files and analysis history
- No data is stored on our servers
For subscription cancellation, use your device's App Store settings.
📱 App Information
App Name: CodeSnap
Version: Check your App Store for the latest version
Compatibility: iOS 12.0+ / Android 8.0+
Last Updated: 01/01/2025
🐛 Report a Bug
Found a bug? Help us improve CodeSnap by reporting it:
Please include in your email:
- Your device model and operating system version
- Steps to reproduce the issue
- Screenshots if applicable
- What you expected to happen vs. what actually happened
Send bug reports to: erhandevops@gmail.com
💡 Feature Requests
Have an idea for a new feature? We'd love to hear from you!
Send your suggestions to: erhandevops@gmail.com
Please include details about how the feature would improve your experience with CodeSnap.